Step 1: Sign in
Log in to www.zendesk.com.
Step 2: Go to API Settings
Click the cogwheel on the left sidebar. Scroll down to Channels category and click API. (If needed, click the Get started button after reading and agreeing with Zendesk Terms of Service and Application Developer and API License Agreement).
Step 3: Add a new client & enter details about it
Click the OAuth Clients tab, and then click the plus icon on the right side of the page.
- Fill in Client Name with the name for your app.
- Set Redirect URLs to
- Description, Company, and Logo fields are optional.
Step 4: Get the Client ID
Copy the auto-populated Unique Identifier value and paste it in the Client ID input field of Zendesk service definition in Sapho.
Step 5: Click Save & get the Secret
Click the Save button. And then hit OK.
After the page refreshes, scroll to the bottom of the page. Copy the Secret value and paste it in the Client Secret input field of Zendesk service definition in Sapho.
Step 6: Save your client
Hit the Save button again.
Delegated Authentication and Audit Trail
Even if the connector was set up using the dedicated account, Sapho’s integration with Zendesk supports delegated authentication. So, every time a Sapho user creates a new Zendesk ticket using the specialized micro app, their User Email is going to be shown in the Requester field of a ticket in the Zendesk UI.