How to integrate Zendesk with Sapho version 3.9 or greater
Category: Integration Setup
Getting Zendesk Client ID and Secret
Step 1: Sign in
Log in to www.zendesk.com with the dedicated user account.
Step 2: Go to API Settings
Click the cogwheel on the left sidebar. Scroll down to Channels category and click API. (If needed, click the Get started button after reading and agreeing with Zendesk Terms of Service and Application Developer and API License Agreement).
Step 3: Add a new client & enter details about it
Click the OAuth Clients tab, and then click the plus icon on the right side of the page.
- Fill in Client Name with the name for your app.
- Set Redirect URLs to
- Description, Company, and Logo fields are optional.
Step 4: Get the Client ID
Copy the auto-populated Unique Identifier value and paste it in a secure place for later reference. Click the Save button. And then hit OK.
Step 5: Get the Secret
After the page refreshes, scroll to the bottom of the page. Copy the Secret value and paste it in a secure place for later reference.
Step 6: Save your client
Click the Save button again.
Step 7: Paste the credentials in Sapho
Enter the Client ID and Client Secret you obtained at Step 5 and 6 in the Data form for Zendesk in Sapho. Click Next.
Step 8: Log in with the dedicated Zendesk account
Step 9: Finish the creation of the integration
Audit Trail and Delegated Authentication
Even if the integration was set up using the dedicated account, Sapho’s integration with Zendesk supports delegated authentication. So, every time a Sapho user creates a new Zendesk ticket using the specialized micro app, their User Email is going to be shown in the Requester field of a ticket in the Zendesk UI.